Refund Policy

At Built Entirely Different Entertainment, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please read the policy below for details on returns, refunds, and exchanges.

1. Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • It must be in its original packaging
  • Proof of purchase or an order confirmation is required

Certain items are not eligible for return:

  • Digital products
  • Downloadable content
  • Gift cards
  • Clearance or final-sale items

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Refunds typically take 5–10 business days to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to an error on our part (wrong item, damaged item, etc.).

3. Exchanges

We only replace items if:

  • They are defective
  • They are damaged
  • You received the wrong item

If you need an exchange for the same product, contact us at the email below before sending anything back.

4. Order Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet shipped.
If the order has already been processed or shipped, cancellation is not possible.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We will replace the item at no extra cost or issue a refund.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Non-Delivery or Lost Packages

Once a package is handed over to the shipping carrier, delays or losses are outside our control.
If your package is lost, we will help file a claim with the carrier, but refunds are not guaranteed for issues caused by shipping carriers.

8. Contact Us

For all return or refund-related questions, contact us:

Built Entirely Different Entertainment
Email: builtentirelydifferententertainment@hotmail.com
Phone: 626-306-3721
Address:
117 S Lexington St, STE 100
Harrisonville, Missouri, 64701
United States